Helpful Information

  • I can't login...can I still use this service?
  • I'm unsure if I'm allowed to make a certain link.
  • I'm expecting a lot of hits, is Go Links right for me?
  • Go Link Modifiers
  • Google and Bit.ly have QR Codes...does Go Links?
  • Can my colleagues help me manage the links I create?
  • Someone else created a link that uses a word or terminology that has nothing to do with the target of the link. Help!
  • How do I transfer ownership of a link without losing all the stats?
  • What statistics / charts are available for Go Links?
  • Is Go Links anonymous?
  • What kind of APIs are available? Can I create links programmatically via a script in my own application?
  • How do I get help with Go Links?

  • I can't login...can I still use this service?

    • Only employees of NC State University can login and create links
    • Guests can visit links, but cannot create or manage links

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    I'm unsure if I'm allowed to make a certain link.

    • If you are unsure if you should use a certain word or phrase as your Go Link, then please check with the Go Links administrators before creating or publicizing that link, by sending an email to webcomm@remedy.ncsu.edu.
    • If you create a link that violates a policy, or should officially point to another target, then you will be required to change or remove the link.
    • It is not an excuse if you've already printed the link in a publication or in a mass email message.
    • Please note that only faculty and staff can create customized Go Links. All other NC State-affiliated users can create randomized Go Links, but cannot create Go Links with custom text.

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    I'm expecting a lot of hits, is Go Links right for me?

    Short Answer: Go Links can handle hundreds of thousands of hits for your links over a period of time, but cannot  handle thousands of hits all at once.


    Long Answer: If you are expecting a very high amount of traffic to your Go Link, then please discuss it ahead of time with the Go Links' Administrators by sending an email to group-golinks-admins@ncsu.edu. Go Links may still be the right solution for you, but it's best to plan ahead so that there are no unexpected or unintended problems.

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    Go Link Modifiers

    "Go Link Modifiers" are pieces of text that you can add to the end of your Go Link identified after a colon.

    For example:

    go.ncsu.edu/google (no modifier)
    go.ncsu.edu/google:twitter (modifer = twitter)

    Use modifiers to enhance the statistics you are collecting for a single link. Instead of having to create multiple Go Links for multiple marketing campaigns, you just create one Go Link, and then use modifiers for the different mediums you are using.

    For example...you may have a news article that you are going to publicize on a poster, on Facebook, via twitter and in a bulk email. Just create a single Go Link, and then use multiple modifiers so you know where the hits are coming from.

    go.ncsu.edu/your-news-article:twitter
    go.ncsu.edu/your-news-article:facebook
    go.ncsu.edu/your-news-article:bulkmail
    go.ncsu.edu/your-news-article:poster

    Of course, you could be more succinct with the names of the modifiers, but that's up to you.

    You do not have to set up modifiers ahead of time. Just add them to any Go Link on the fly. The statistics will be recorded for the overall total for the Go Link's hits from anything (modifier or not), and specifically for each time a modifier is used.

    Go ahead...try it out now with any of your existing Go Links. No pre-set up required.

    Only the first modifier will be acknowledged. So, if you had go.ncsu.edu/google:twitter:facebook, the statistics will be recorded as if "twitter:facebook" is a single modifier. You will not get separate statistics for facebook and for twitter in that example.

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    Google and Bit.ly have QR Codes...does Go Links?

    Yes...Go Links has QR Codes built directly into the interface for owners, and for visitors.

    Owners can read the information on their link details screen about QR Codes.

    Visitors can grab the QR Code by simply appending ".qr" on the end of any Go Link.

    For example, visit these two links and pay attention to the URL for both:

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    Can my colleagues help me manage the links I create?

    • Use the tagging feature.
    • Create a tag, add links to that tag, share that tag with your colleagues
    • They will be able to see the hit count, edit the target of your link, or disable the link all together
    • So...be careful who you share your tags (and links) with!

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    Someone else created a link that uses a word or terminology that has nothing to do with the target of the link. Help!

    • For example, if someone creates a link named "Biology" but it points to the "College of Management" home page
    • In this case, you should use the "Contacta Link Owner" button on the menu above.
    • Maybe they'll agree to transfer ownership of the link to you for proper use.
    • If not, then please use the "Report Abuse" button on the menu.

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    How do I transfer ownership of a link without losing all the stats?

    • Go to the details of your link, and click on the menu option for "Change Link Owner"
    • This will remove the link from your tags, and give the other user complete ownership
    • Any statistics recorded for your link will be maintained, and available for the new owner to view.

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    What statistics / charts are available for Go Links?

    • A basic hit count is recorded for each link, which means non-unique visits.
    • Charts are available in 3 views: Year, Month and Day
    • Also, referring URL and user agent (browser) is recorded.
    • Statistics are available from the link information page

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    Is Go Links anonymous?

    No. Go Links collects the IP address of those who use your link. We don't use that information for anything other than our statistics, but if you want a truly anonymous experience you may want to consider another tool.

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    What kind of APIs are available? Can I create links programmatically via a script in my own application?

    • You sure can!
    • APIs are available to create randomized links as well as specified links
    • After logging in, click on your username at at top of this page, then click on "API Access."
    • Contact the application administrator if you need help setting up your application to use the API Endpoints.

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    How do I get help with Go Links?

    For questions concerning the use of Go Links, including questions about policies, approvals, abuse/misuse, or mediation questions, contact the NC State Help Desk: help@ncsu.edu, 919.515.4357.
    For development/code/application questions, please email: group-golinks-admins@ncsu.edu

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